POLICY AND TERMS| Our policy, terms and conditions.  

Shipping Instructions:
  • $500.00 Minimum order. Orders placed for less will be subject to a $15 additional service charge.
  • Orders are shipped 2nd Day FedEx, unless specified otherwise by customer.
  • Orders are processed within two working days.
  • No orders will be processed to accounts with past due balances.
  • Back orders are held for 30 days and shipped upon availability of goods, unless instructed otherwise.
  • Final prices will be based on 2nd London Fix plus bank charges on the day of shipment.

Payments & Terms:

  • Credit card payments are accepted. We accept VISA, Master Card.
  • For first time orders COD Money Order/Cashier check or Credit Card only.
  • You can save COD charges when you pay by credit card.
  • 30 Day Terms Credit terms are available upon approval of signed and completed credit application.
  • A 1.5% monthly finance charge will be assessed on all balances 60 days past due.
  • Any account past due 90 days will be sent to Collections. Debtor will be liable for finance charges and attorney legal fees.


  • All returns must be made within 10 days with a copy of original invoice.
  • All returns are a subject to approval by Oro Grande.
  • Oro Grande is not responsible for damaged merchandise due to wear and tear.
  • Oro Grande only accepts returned merchandise for manufacturing defects, unsatisfactory quality, or if erroneously sent to a customer.
  • Authorized returns are accepted for store credits and exchange only. There will be ABSOLUTELY NO CASH REFUNDS.

We reserve the right to correct any errors found in our website price list, catalog or invoice.
All weights are approximate and may vary within a minimum percentage.

No duplication of any material in this site is permitted without permission from Oro Grande Jewelry, Inc.


   Copyright © 2018 Oro Grande Jewelry Inc. All rights reserved.